We’re pleased to bring you the most recent job of the Week – powered by global sports – which is an exciting vacancy for a Ticketing manager at the Northampton Saints Rugby Club.
The essential role of this job will be to create and execute a technique to maximise the income generated by ticket sales, to guarantee best-in-class customer service and to efficiently manage all aspects of ticketing operations, including leading the ticketing team.
Principal Responsibilities
Strategy
Develop and execute a technique that guarantees the Northampton Camiseta Newcastle United Saints ticketing team is best-in-class with regards to processes, customer Camiseta Selección de fútbol de Inglaterra journey and innovation.
Oversee delivery against ticketing income targets and essential KPIs as part of Northampton Saints’ long term tactical plan.
Lead on the development of ticket prices, categories and bundling, across both season tickets and match tickets.
Work with the marketing & communications management team to develop a ticketing marketing and sales plan and guarantee agreed promotions and actions are delivered.
Develop and execute a group ticket sales technique to the Ticketing team’s larger commercial objectives.
Work with other functions as required to execute relevant membership and loyalty programmes for ticket holders.
Actively look for ways to bring development and best practice from other rights holders and ticketing platforms to the Northampton Saints team.
Operations
Manage the day-to-day relationship with ticketing platform provider StubHub.
Become an expert user of the ticketing platform, and efficiently train team members to do the same, ensuring that all ticketing events are set up perfectly and the customer journey is as effective as possible.
Develop effective reporting tools, e.g. daily ticket sales reports; sales curves; season ticket sales trackers and so on – and communicate these around the company as appropriate.
Oversee the allotment of ‘complimentary’ tickets to a number of internal and external stakeholders, for example players, staff, sponsors, the rugby league and so on.
Communicate with competitor rugby clubs concerning ticket allocations for both home and away matches.
Manage customer service for all aspects of ticketing, including handling escalated customer issues directly.
Where relevant, execute processes to monetise the Northampton Saints’ allotment of tickets to external events, for example international Matches.
Provide ticketing operations for non-Rugby events held at Franklin’s Gardens, for example summer concerts.
Staff Management
Recruitment, induction and training of all permanent ticketing staff.
Find and train match day staff as reqired, in purchase to run an efficient, customer focused ticket office.
Lead regular staff meetings to communicate aims, offer training and instill best practice.
Attend management and leadership meetings.
For the full job description, as well as details on how to apply, simply Camiseta Sanfrecce Hiroshima click here.
The job of the Week is brought to you courtesy of global sports (GlobalSportsJobs), the world’s leading specialist careers platform for the international sports industry.
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